NORTH YARMOUTH VETERINARY HOSPITAL

Communication: All of our reminders are sent via email and we also communicate via text. If you prefer to be contacted in another way, please let our staff know. We do not sell or give your information to any outside entities.

Emergency Policy: North Yarmouth Veterinary Hospital is a general practice veterinary facility. We do not provide overnight patient monitoring. Should you wish or if your pet requires after hours monitoring, we will help make arrangements to have your pet transferred to Portland Veterinary Emergency and Specialty Care or Maine Veterinary Medical Center.

Patient Arrival Policy: For the comfort and safety of all patients, all dogs must be on a leash and properly controlled while in the parking area, waiting area and exam rooms. Retractable leashes must be kept at a regular leash distance. All other pets must be presented in an appropriate carrier or on a leash. If you need help carrying your pet into the hospital, please let a team member know.

Appointment Cancelation/No-Show Policy: We understand that plans can unexpectedly change, but we ask that you provide us with a call/text (207-489-9488)/email (northyarmouthvet@gmail.com) before the appointment, if you are going to be late or you are unable to make your appointment. North Yarmouth Veterinary Hospital operates on an appointment-based system, we are not a work-in clinic or emergency hospital. Missed appointments take time from another patient who could have filled it. In saying that, after two “no-shows” for your scheduled appointment or surgery, we will require an exam fee deposit prior to booking your next appointment. That deposit will go towards your appointment, but if you miss the appointment, it’s a non-refundable deposit that will support our hospital fund.

Online Pharmacy/Prescription Writing Policy: All doctors, including veterinarians, cannot legally prescribe or dispense a prescription product without being familiar with their patients first. For veterinarians, it’s called establishing the Veterinary-Client-Patient Relationship (VCPR). The valid VCPR applies to all veterinarians and to all species of animals. We do not work directly with any online pharmacies (other than our own) or approve prescriptions online/over the phone. We have an online pharmacy for desired products that we do not carry in hospital. If you choose another online pharmacy instead, we will be happy to write a physical prescription for you to send. We do not email or airmail those written prescriptions to owners or outside pharmacies, they must be picked up at our hospital. The reason for this is we can’t guarantee the products coming from online pharmacies (other than our own) and for that reason, we recommend using our online pharmacy if we don’t carry the desired product in hospital. Please allow 24 hours notice when requesting a written prescription. 

Payment Policy: Payment is due in full at the time the services are rendered. Unfortunately, we are not able to extend credit or allow payment plans to our clients. Acceptable payment methods include cash, debit/credit cards and checks; if a check is returned, there will be a $20 fee added to the balance. We do not currently accept Care Credit.
Updated: May 2024